KSHC Freshdesk
Data Requests
All data requests must be submitted through Freshdesk or by emailing
Please allow 90–120+ days for processing, as all requests require approval from the Kansas Housing Resources Corporation (KHRC) and the HMIS Oversight Committee.
Some requests may also incur a fee based on complexity.
Clarity
Log in to Clarity/the HMIS database to access CES, manage client data, services, and reports.
Policies & Procedures
CES Core Components
Access, Assessment, Prioritization, & Referral
When the Coordinated Entry System is implemented correctly, it creates a standardized and consistent data collection process that aligns with HUD’s requirements. This linkage ensures that all data collected across different entry points and service providers is uniform, making it easier to track and manage homelessness services and outcomes.
Access
Access
CES Access Points
These access points can be physical locations like shelters, community centers, or government offices, as well as virtual options like phone lines or outreach teams.
Access Points are expected to provide an assessment to any households that present at their location, even if the access point does not have funding or capacity to serve the household themselves.
CES Access Points – Kansas Statewide Homeless Coalition (kshomeless.com)
How to become an access point
Agencies can request to become an access point by sending a Freshdesk ticket to the HMIS team.
CE DV Service Policy
Prioritization
Prioritization
During case conferencing, households are reviewed and prioritized based on severity of service needs, with service providers able to advocate for adjustments if they believe the assessment score does not accurately reflect the household’s circumstances.
CES Policies & Procedures
KSHC Written Standards
Assessment
Assessment
KS BoS CoC Prevention Assessment
The goal of Prevention CES is to identify households at risk of homelessness early and connect them to tailored support to help them remain housed.
This assessment is for households who are currently housed but at imminent risk of losing their housing. Households may be eligible if:
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They have received an eviction notice or are at risk of eviction within the next 21 days; or
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They are experiencing severe financial hardship that could result in losing housing within the next 30 days; or
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They are at risk of losing housing due to domestic violence, dating violence, sexual assault, or stalking.
KS BoS CoC Homeless Assessment
Homeless CES helps prioritize referrals to ESG and CoC-funded permanent housing programs, focusing on those with the highest needs—such as people who are chronically homeless, veterans, or fleeing domestic violence.
CES is for households with no safe, stable place to stay or those fleeing DV without a safe alternative. This includes people who meet HUD Homeless Categories 1, 2, or 4:
Category 1 – Literally Homeless:
- Staying in places not meant for habitation (e.g., streets, cars).
- In emergency shelter or transitional housing (including hotel stays paid by charity/government).
- In a hospital/institution, if homeless before entry.
Category 2 – Imminent Risk:
- Will lose housing within 14 days and have no other options or support.
Category 4 – Fleeing DV:
- Fleeing or attempting to flee DV or other dangerous situations, with no safe place to stay.
Referral
Referral
A referral is requested during CES case conferencing or through a ticket in Freshdesk.
Linkage
KS BoS CoC Emergency Transfer Plan

Office
2001 Haskell Avenue
Lawrence, KS 66046
Contact Us
- 785-764-9950
- staff@kshomeless.com
- KSHC Helpdesk (freshdesk.com)